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COVER YOUR SMALL DOMESTIC APPLIANCES FOR 3 YEARS
PARTS AND LABOUR - AND IF YOU DON’T MAKE A CLAIM, IT NEEDN'T COST
YOU A PENNY*!
For an initial outlay of £9.99 for items under
£100, or 10% of the purchase price for anything above £100,
we’ll offer you the following:
3 Years parts and labour guarantee.
If we are unable to repair the unit, your item will be
replaced with a like for like comparison.
Your money back at the end of the 3 year period,
providing no claim has been made.
Give you a 45-day cooling off period. If you change your
mind within 45 days, we’ll give you a full refund. No questions
asked. You may also terminate the agreement at any time during the
guarantee period and get a pro-rata discount.
If you use your Supercare you’ll save a fortune,
and if not… it won’t have cost you a thing!
* Simply send your unused policy within 30 days of the
expiry date to the following address to claim your refund:
Empire Direct
Richer House
Gallery Court,
Hankey Place
London
SE1 4BB
(it is your responsibility to send your documentation in
a secure manner, such as Royal Mail Recorded Delivery)
HOUSEHOLD INSURANCE
Don't be fooled into thinking that your contents
insurance policy will provide anywhere near the same cover. While it
may cover for accidental damage, fire or theft of electrical goods, it
is unlikely to cover mechanical breakdown or offer anything like an
equivalent range of features. Furthermore, an excess may be payable and
a claim may affect the cost of subsequent premiums.
YOUR RIGHTS
Under recent legislation, we are obliged to point out
that you do not need to purchase an extended warranty at the same time
that you purchase your electrical goods. You are entitled to shop
around, and we would actively encourage you to do this. We stand by our
warranties - they really are the best value out there. If you wish to
purchase an Empire Direct Supercare after the date of your purchase,
please contact webaftersales@empiredirect.co.uk.
Purchasing an Empire Direct Supercare does not affect
your statutory rights.
Empire Direct Supercare is an exclusive Empire Direct
offer and is operated and financially backed by Richer Sounds PLC. The
Financial Services Compensation scheme does not apply to this warranty
and monies are not ring-fenced from Richer Sounds plc.
Empire Direct Supercare is designed to cover your
machine for 3 years, irrespective of the amount of claims made. Your
Empire Direct Supercare will be terminated in the instance where we
cannot repair your unit, and it is exchanged for a different model.
On buying a product, you are protected by legislation such as the Sale
of Goods Act 1979 (as amended). If the product is not, when sold, of
satisfactory quality or fit for purpose, you have a right to claim for
repair or replacement for up to 6 years (5 in Scotland). Within the
first 6 months, the retailer must prove that the goods you bought met
the necessary standards. After the first 6 months, it is up to you to
prove that the product was faulty when supplied: this may involve you
taking legal proceedings. Further information on consumer rights can be
obtained from your local Trading Standards Services.
Further Office of Fair Trading guidance on the Consumer Protection Act
can be found here. |
